TEDxMaastricht talk: Fred Lee

Innovation is about making unusual connections, according to Fred – or connections that are unusual to the minds of most people. He says that most people leaving the event today will not talk about the service they had, but the experience. He compared the Disney Corporation with healthcare: Disney, he says, is about meeting the emotional needs of a family having fun together; hospital care is about meeting emotional needs of a family going through many other, different emotions.

Posted By Jan Scheele on Apr 08, 2011

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