Fred Lee has the unusual distinction of having been both a vice president at two major medical centers and a cast member at Walt Disney World in Orlando, Florida. At Disney, he helped develop and facilitate Disney’s health care version of its 3-day seminar, Disney’s Approach to Quality Service for the Healthcare Industry. With an insiders experience and a keen eye for cultural comparisons between Disney and American hospitals, he is author of the best selling health care leadership book, If Disney Ran Your Hospital, 9 1/2 Things You Would Do Differently. In 2005 his book received the Book of the Year Award from the American College of Healthcare Executives, and is now available in Dutch and Portuguese.

Mr. Lee started his healthcare career as Director and then Vice President of Marketing and Development at Shawnee Mission Medical center near Kansas City. Then he joined Florida Hospital in Orlando, one of the largest hospitals in the United States.

After five years as Vice President for marketing and strategic planning, he left Florida Hospital to start his own company, consulting in Total Quality Management, and educating hospital leaders in Kaizen and Deming’s PDCA process improvement methods. In 1997 he got his chance to work at Disney, which helped put the finishing touches on a more comprehensive approach to patient care.

Mr. Lee now travels nationally and internationally conducting all day seminars for hospital managers on how to take a culture from good to great using unique ideas from Disney that are not common in the service industry.